Saying Dynamics 365 Contact Heart – a Copilot-first cloud contact middle to remodel service experiences
Right now we’re thrilled to announce the most recent milestone in our journey in direction of modernizing customer support: Microsoft Dynamics 365 Contact Heart, a Copilot-first contact middle answer that delivers generative AI to each buyer engagement channel. With basic availability on July 1, this standalone Contact Heart as a Service (CCaaS) answer allows prospects … Read more